Frequently Asked Questions

What if my customer is only shipping to one address?
The order creation and checkout flow remain unchanged if only shipping to one address.

If shipping to multiple address, the “Ship to Multiple Address” toggle on the cart page will trigger Giftship’s multiple shipping address checkout. Without triggering this option, the single address ordering process remains the same.

What if I don’t need to use all of Giftship’s features?
Each of Giftship’s features can be turned on/ off depending on whether you need them. This is controlled through your Giftship dashboard.

Go to the tool that you would like to turn on / off, and find the Enable / Disable option within each tool section.

Does Giftship work with my current order fulfillment process?
Absolutely, Giftship’s multiple shipping address order creation process was designed with your fulfillment process in mind.

No change is required to how you fulfill orders. This includes seamless integration with all 3PL apps like Shipstation.

Please see the following article to learn more about how multiple shipping address orders come into the backend of your store:

Can I make the Giftship checkout my default checkout?
This is possible, but is not recommended for a variety of issues.

If you still wish to explore this possibility, get in touch with our team to learn more.

A Discount Code Option Isn’t Appearing During the Multiple Shipping Address Checkout Process
To ensure that discount codes appear during the multiple shipping address checkout process, please see this article:
Giftship Automatically Canceled an Order
This is an expected occurrence when a multiple shipping address order is placed.

Please review the following article to familiarize yourself with how these orders are created, and how they come into your store:

Does Giftship work with the Shopify Buy button?

Because Giftship relies on an array of reliability’s that only get called when orders are being placed on a native Shopify website, the features of the app unfortunately do not work with the Shopify Buy button.

Can I stop multiple order confirmation emails going outs in a multiple shipping address order?
Yes, it is recommended that you only allow for one order confirmation email to be sent upon placement of a multiple shipping address order.

To get this set up, follow these steps.

From your home Shopify dashboard, go to Apps –> Giftship –> Ship to Multiple Addresses –> Order Processing. 

From here, choose to disable notifications for follow up orders.

We recommend implementing the best practices found in the following article, which outlines how to edit your Order Confirmation email template to account for multiple shipping address orders:

How can I view orders by delivery date?

We have built a custom tool so that you can view orders in an organized manner based on the Delivery Date that your customers have chosen. It is called Upcoming Orders. Please read through this article to get a better idea of how this tool works.

Is there a way to offer Giftship only on certain products?

This is possible, but has to be performed as a custom extension to the out-of-the-box application. We do offer custom development services that can get this configured, and we would be more than happy to explain this process further and offer a quote! Please get in touch here to talk over options.

If only shipping to one address, can my customers still add a gift message and choose a delivery date?

Yes, they certainly can. All of the features of Giftship work independently of each other, and you can turn any of them on or off at any time. 

Can I hide the Ship Another option during a multi-address checkout?
Yes, if you wish to hide this option from your customers during the multiple shipping address checkout process, follow these steps:

First, turn on the option to display the “Ship Another” button instead of the faded out new line option.

Next, add this code somewhere in your theme css files, such as at the bottom of your theme.css.liquid file:

.gs__add-shipping-address {

display: none!important;

}

The result should look like this:

Is Giftship compatible with a ‘drawer’ or ‘modal’ cart?

Absolutely – however, this does require customization to your themes javascript files.

Optionally, you can switch to a full page cart style by navigating to Online Store –> Theme –> Customize –> Theme settings –> Cart Drawer. To use the full-page cart, make sure both the ‘Show cart drawer’ and ‘Show cart note’ options are not selected.

How much does Giftship cost?

Giftship offers 3 pricing levels. Please review the following article for more information on pricing and getting started.

How do I install Giftship?

Click here to go to the installation page from Shopify. Contact us for more information, or if you need help configuring the app after installation.

Can I customize the look of Giftship to fit in with the style of my site?
Giftship has many out-of-the-box customization options in the Appearance and Language sections of the app dashboard.

For further styling customizations, please review this article on how to edit Giftship elements through CSS:

How long does it take to install?

Installation is automatic. Simply install the app, configure it in your Giftship dashboard, and you’re live.

Can you set upsells to appear for only specific products?

Yes. Both the One-Click Upsell and Multi-Product Upsell can be turned on for specific products. This can be controlled in your Giftship dashboard.

How do the personalized messages appear on the back-end?

Messages and delivery date selections get passed through as line-item properties in the order summary. Get in touch if you would like more information on styling.

Can you set a lead time for the delivery date picker?

Yes, the delivery date picker can be completely customized. You can set lead times, daily cut-off times, block off dates on a weekly basis or individually, and much more.

Why isn’t the “discount code” function working when shipping to multiple addresses?

Since the multiple shipping address process requires us to calculate multiple tax rates and shipping rates for a single checkout, we have to build the checkout via Shopify’s API. The checkout that gets created does not support discount codes, however, we have rebuilt the discount code functionality, which gets inserted above the checkout button during the ship to multiple address process. This has to be enabled in Giftship’s settings:

Can I try it before I buy it?

Yes. We offer a 7-day free trial for the app, and you can uninstall anytime during the trial at no charge.

What if my customers are only shipping to one address?

If only shipping to one address, the checkout process on your website does not change. If shipping to multiple address, the “Ship to Multiple Address” toggle button will trigger Multiship’s multiple shipping address checkout.

I use a 3rd party shipping app, will that work with Giftship?

Yes. Apps like ShipStation, ShippingEasy, and Shippo, work perfectly with Giftship with no change to your current order fulfillment process.

Does the multiple shipping feature work with my current fulfillment process?

Absolutely, Giftship was engineered to integrate with your current fulfillment process. There is no change to how you fulfill orders.

How do shipping rates work for multi-address checkouts?

Shipping charges to multiple addresses are calculated for each address in the checkout as if each were a separate order completed individually. As your customers proceed through the checkout process, they will see their order broken up into suborders, each with its own associated shipping charge.

These charges are taken directly from your defined shipping rates in Shopify.

Example 1:

You have a free shipping rate set up in Shopify for orders over $75.

The total value of your checkout is $150 and you have 2 shipments in your multi-address checkout, one valued at $50, and the other valued at $100. Only the shipment valued at $100 will qualify for free shipping.

Example 2:

You have 2 weight based shipping rates defined in your store. The first rate is for orders under 10 lbs, and has a cost of $7.50, and the second is for orders over 10 lbs, with a cost of $10.

The total weight of your cart is 15 lbs, and you have 2 shipments in your multi-address checkout. One of the shipments has a weight of 13 lbs, and the other has a weight of 2 lbs.

The 13 pound shipment will have a shipping cost of $10, while the 2 pound shipment will have a cost of $7.50.

Still have questions? Contact Us