Frequently Asked Questions

What if I only want to use a couple of Giftship’s features?

Each of Giftship’s features can be turned on/ off depending on whether you need them. This is controlled through your Giftship dashboard.

Does Giftship work with my current order fulfillment process?

Absolutely, Giftship was engineered to integrate with your current fulfillment process. There is no change to how you fulfill orders. This includes seamless integration with 3rd party shipping apps like ShipStation, ShippingEasy, and Shippo, or virtually any other shipping software that fully connects with Shopify.

What if my customer is only shipping to one address?

If only shipping to one address, the checkout process on your website does not change. If shipping to multiple address, the “Ship to Multiple Address” toggle on the cart page will trigger Giftship’s multiple shipping address checkout.

I don’t need all of Giftship’s features, can I turn some of them off?

Yes, you can. All of Giftship’s features can be turned on or off, and be fully configured to suit the needs of your store in the Giftship dashboard. To configure the app, go to Apps –> Giftship –> Edit Settings in your Shopify dashboard.

Can I make the Giftship checkout my default checkout?

While this is not recommended for a variety of issues, it is possible. Click here to see how to implement this change.

Prior to doing this, we recommend that you open a support ticket with us so that we can further explain the drawbacks of this setup.

My Discount Code Box Isn’t Appearing On Multiple Shipping Address Orders

Please see our tutorial on ensuring that your Discount Codes are enabled by clicking here.

Giftship Automatically Canceled an Order

Please see our article on how multiple shipping address orders come into your store and are fulfilled by clicking here.

Does Giftship work with the Shopify Buy button?

Because Giftship relies on an array of reliability’s that only get called when orders are being placed on a native Shopify website, the features of the app unfortunately do not work with the Shopify Buy button.

Can I stop order confirmations going out per shipping address in a multiple shipping order?

Yes, this is an option that you can turn on/off in your Giftship dashboard.

From your home Shopify dashboard, go to Apps –> Giftship –> Edit Settings and scroll down to the Shipping to Multiple Addresses section. From here you will see the following option:

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To prevent Order confirmations going out per shipping addresses, check “Disable notifications for follow up orders?”.

How can I view orders by delivery date?

We have built a custom tool so that you can view orders in an organized manner based on the Delivery Date that your customers have chosen. It is called Upcoming Orders. Please read through this article to get a better idea of how this tool works.

Is there a way to offer Giftship only on certain products?

This is possible, but has to be performed as a custom extension to the out-of-the-box application. We do offer custom development services that can get this configured, and we would be more than happy to explain this process further and offer a quote! Please get in touch here to talk over options.

If only shipping to one address, can my customers still add a gift message and choose a delivery date?

Yes, they certainly can. All of the features of Giftship work independently of each other, and you can turn any of them on or off at any time. 

Is Giftship compatible with a ‘drawer’ or ‘modal’ cart?

Absolutely – however, this does require customization to your themes javascript files.

Optionally, you can switch to a full page cart style by navigating to Online Store –> Theme –> Customize –> Theme settings –> Cart Drawer. To use the full-page cart, make sure both the ‘Show cart drawer’ and ‘Show cart note’ options are not selected.

How much does it cost?

There are 3 different pricing levels, depending on the features you need for your store. During installation, you can choose your plan level.

How do I install Giftship?

Click here to go to the installation page from Shopify. Contact us for more information, or if you need help configuring the app after installation.

Can I customize the look of Giftship to fit in with the style of my site?

Yes. The Giftship dashboard has innumerable customization options, from colors to language. Get in touch if you would like more information on styling.

How long does it take to install?

Installation is automatic. Simply install the app, configure it in your Giftship dashboard, and you’re live.

Can you set upsells to appear for only specific products?

Yes. Both the One-Click Upsell and Multi-Product Upsell can be turned on for specific products. This can be controlled in your Giftship dashboard.

How do the personalized messages appear on the back-end?

Messages and delivery date selections get passed through as line-item properties in the order summary. Get in touch if you would like more information on styling.

Can you set a lead time for the delivery date picker?

Yes, the delivery date picker can be completely customized. You can set lead times, daily cut-off times, block off dates on a weekly basis or individually, and much more.

Why isn’t the “discount code” function working when shipping to multiple addresses?

Since the multiple shipping address process requires us to calculate multiple tax rates and shipping rates for a single checkout, we have to build the checkout via Shopify’s API. The checkout that gets created does not support discount codes, however, we have rebuilt the discount code functionality, which gets inserted above the checkout button during the ship to multiple address process. This has to be enabled in Giftship’s settings:

Can I try it before I buy it?

Yes. We offer a 7-day free trial for the app, and you can uninstall anytime during the trial at no charge.

What if my customers are only shipping to one address?

If only shipping to one address, the checkout process on your website does not change. If shipping to multiple address, the “Ship to Multiple Address” toggle button will trigger Multiship’s multiple shipping address checkout.

I use a 3rd party shipping app, will that work with Giftship?

Yes. Apps like ShipStation, ShippingEasy, and Shippo, work perfectly with Giftship with no change to your current order fulfillment process.

Does the multiple shipping feature work with my current fulfillment process?

Absolutely, Giftship was engineered to integrate with your current fulfillment process. There is no change to how you fulfill orders.

How does Giftship charge for shipping to multiple addresses?

Shipping charges to multiple addresses are calculated for each address in the same way as if each were a separate order. As your customers proceed through the checkout process, they will see their order broken up into suborders, each with its own associated shipping charge.

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These charges are taken directly from your defined shipping rates, so there’s no need to enter them again.

Still have questions? Contact Us