Frequently Asked Questions

What if my customer is only shipping to one address?
The order creation and checkout flow remain unchanged if only shipping to one address.

If shipping to multiple address, the “Ship to Multiple Address” toggle on the cart page will trigger Giftship’s multiple shipping address checkout. Without triggering this option, the single address ordering process remains the same.

What if I don’t need to use all of Giftship’s features?
Each of Giftship’s features can be turned on/ off depending on whether you need them. This is controlled through your Giftship dashboard.

Go to the tool that you would like to turn on / off, and find the Enable / Disable option within each tool section.

Does Giftship work with my current order fulfillment process?
Absolutely, Giftship’s multiple shipping address order creation process was designed with your fulfillment process in mind.

No change is required to how you fulfill orders. This includes seamless integration with all 3PL apps like Shipstation.

Please see the following article to learn more about how multiple shipping address orders come into the backend of your store:

How do shipping rates work for multi-address checkouts?
Shipping charges to multiple addresses are calculated for each address in the checkout as if each were a separate order completed individually.

As your customers proceed through the checkout process, they will see their order broken up into suborders, each with its own associated shipping charge.

These charges are taken directly from your defined shipping rates in Shopify.

Example 1:

You have a free shipping rate set up in Shopify for orders over $75.

The total value of your checkout is $150 and you have 2 shipments in your multi-address checkout, one valued at $50, and the other valued at $100. Only the shipment valued at $100 will qualify for free shipping.

Example 2:

You have 2 weight based shipping rates defined in your store. The first rate is for orders under 10 lbs, and has a cost of $7.50, and the second is for orders over 10 lbs, with a cost of $10.

The total weight of your cart is 15 lbs, and you have 2 shipments in your multi-address checkout. One of the shipments has a weight of 13 lbs, and the other has a weight of 2 lbs.

The 13 pound shipment will have a shipping cost of $10, while the 2 pound shipment will have a cost of $7.50.

Can I make the Giftship checkout my default checkout?
This is possible, but is not recommended for a variety of issues.

If you still wish to explore this possibility, get in touch with our team to learn more.

A Discount Code Option Isn’t Appearing During the Multiple Shipping Address Checkout Process
To ensure that discount codes appear during the multiple shipping address checkout process, please see this article:
Giftship Automatically Canceled an Order
This is an expected occurrence when a multiple shipping address order is placed.

Please review the following article to familiarize yourself with how these orders are created, and how they come into your store:

Does Giftship work with the Shopify Buy button?
Because Giftship depends on Shopify theme files to properly load, it does not work with the Shopify Buy button on any website that isn’t native to Shopify.
Can I stop multiple order confirmation emails going outs in a multiple shipping address order?
Yes, it is recommended that you only allow for one order confirmation email to be sent upon placement of a multiple shipping address order.

To get this set up, follow these steps.

From your home Shopify dashboard, go to Apps –> Giftship –> Ship to Multiple Addresses –> Order Processing. 

From here, choose to disable notifications for follow up orders.

We recommend implementing the best practices found in the following article, which outlines how to edit your Order Confirmation email template to account for multiple shipping address orders:

How can I view orders by delivery date?
To view orders by dates selected on the Datepicker, go to the Upcoming Orders section of the Giftship dashboard.

Please see this article for more information.

Is there a way to offer Giftship only on certain products?
Yes, there are a couple of ways to implement this.

Please see the follow article that describes these options in detail:

If only shipping to one address, can my customers still add a gift message and choose a delivery date?
Yes they can. All of Giftship’s features work independently of each other, and can be turned on / off at any time, regardless of the status of other tools.

Did you know that the printing of Gift messages can also be automated? Here’s an article that goes over how to get this set up!

Can I hide the Ship Another option during a multi-address checkout?
Yes, if you wish to hide this option from your customers during the multiple shipping address checkout process, follow these steps:

First, turn on the option to display the “Ship Another” button instead of the faded out new line option.

Next, add this code somewhere in your theme css files, such as at the bottom of your theme.css.liquid file:

.gs_add-shipping-address {
display:none!important;
}

The result should look like this:

Is Giftship compatible with a ‘drawer’ or ‘modal’ cart?
Yes, Giftship’s features can be set up to load within a drawer or modal cart, but this requires a custom integration into your theme’s javascript files.

Alternatively, you can switch to a full page cart style by navigating to Online Store –> Theme –> Customize –> Theme settings –> Cart Page

How much does Giftship cost?
Giftship offers 3 pricing levels. Please review the following article for more information on pricing and getting started.
Can I customize the look of Giftship to fit in with the style of my site?
Giftship has many out-of-the-box customization options in the Appearance and Language sections of the app dashboard.

For further styling customizations, please review this article on how to edit Giftship elements through CSS:

How long does it take to install?
Installation is automatic, with no coding required. Here’s a step by step guide to help get started.
Can you set upsells to appear for only specific products?
Yes, all of Giftship’s Upsell features can be configured to only appear on specific products, or collections of products.

Here is an article that walks through how to get this set up.

How do the personalized messages appear on the back-end?
Depending on where you collect your gift message data, on the product or cart pages, this data will come through to the individual order in a different location.

If collecting the data on product pages, then the message will come through as a line-item property, associated with the individual product.

Here is an example of how this will look:

If collecting the data on the cart page, then the message will come through under the Additional Details section of the order dashboard.

Here is an example of how this will look:

As this data is submitted to a different part of the order, adding it to your templates for automated printing will require different implementations.

We have helped simplify this process by building a Print with Giftship tool, as well as creating pre-made templates should you wish to convey this data elsewhere.

Here is an article that helps automate the printing process:

Here is an article that helps automate the emailing process:

Can you set a lead time for the delivery date picker?
Yes, the Datepicker tool can be completely customized, including the implementation of lead times.

Here is an article that goes over how to get this setup.

Why isn’t the “discount code” function working when shipping to multiple addresses?
There is a specific Discount Code option which must be enabled within your Giftship dashboard.

Go to Apps –> Giftship –> Shipping to Multiple Addresses –> and scroll down to the section titled Discount Codes –> Enable.

This will insert a discount code box on the final cart page during the multiple shipping address checkout process.

Do you offer a free trial?
Yes, we offer a 7 day free trial so that you can see if the app is the right fit for your store.

To get started, install Giftship from the Shopify App Store.

I use a 3rd party shipping app, will that work with Giftship?
Yes, all 3PL’s (Shipstation, ShippingEasy, etc.) are fully compatible with Giftship. There is no change required for your fulfillment process for multiple shipping address orders.

If you are printing gift message or delivery date data, you will need to make edits to the 3PL templates. Here is an article that goes over these steps.

Does the multiple shipping feature work with my current fulfillment process?
Absolutely, Giftship’s multiple shipping address order creation process was designed with your fulfillment process in mind.

No change is required to how you fulfill orders. This includes seamless integration with all 3PL apps like Shipstation.

Please see the following article to learn more about how multiple shipping address orders come into the backend of your store:

Preview of Order Confirmation template is not Showing Message and Datepicker Data
The default Shopify ‘Preview’ tool does not show data such as gift message and datepicker selections.

To preview how your template will look when it goes out to a customer, please see this article:

How do Upsell Items Get Added to an Order
Depending on how you have configured your Upsells within Giftship, the item may be bundled or come through as a separate product on an order.

Please see this article for more information on the processing and fulfillment of these orders.

Still have questions? Contact Us