How do the personalized messages appear on the back-end?

Depending on where you collect your gift message data, on the product or cart pages, this data will come through to the individual order in a different location.

If collecting the data on product pages, then the message will come through as a line-item property, associated with the individual product.

Here is an example of how this will look:

If collecting the data on the cart page, then the message will come through under the Additional Details section of the order dashboard.

Here is an example of how this will look:

As this data is submitted to a different part of the order, adding it to your templates for automated printing will require different implementations.

We have helped simplify this process by building a Print with Giftship tool, as well as creating pre-made templates should you wish to convey this data elsewhere.

Here is an article that helps automate the printing process:

Printing Gift Messages

Here is an article that helps automate the emailing process:

Configuring Email Templates For Multiple Shipping Address Orders