Troubleshooting Articles

Configuring Your Customer Account Page

Notice: Applicable only to Classic customer accounts (e.g., shop theme) and not applicable to “New customer accounts.” When using Giftship’s […]
Zac Fair   •   October 22, 2021

Troubleshooting Bundle Items Not Being Added to the Cart

Using product bundles and box builders on your store can allow for quite flexible product arrangements, however, these types of […]
Zac Fair   •   November 5, 2021

Troubleshooting Conditional Logic

When creating display rules to show and hide various inputs in your product option set, it can be difficult to […]
Zac Fair   •   March 10, 2022

How to Disable the “gistToken” Attribute in the Additional Details of Your Orders

In August 2021, Giftship included advanced feature usage tracking, allowing for quick insight in to usage statistics of various application […]
Zac Fair   •   August 4, 2021

Troubleshooting multi-address orders not splitting in to child orders 💡

If a multiple shipping address order has not split in your order list in Shopify, as outlined in the fulfilling […]
Zac Fair   •   July 16, 2020

Troubleshooting Required Delivery Date, Message, or Product Options Details Not Being Added 💡

If your business requires that a delivery date, message, or other information be added for every order that comes through, […]
Zac Fair   •   December 21, 2020

Shopify Plus: Configuring Avalara to Honour Shopify’s Tax Settings

From my research, it is a known issue that some merchants may notice that taxes are being added to the […]
Zac Fair   •   March 14, 2023