Troubleshooting Articles

Configuring Your Customer Account Page 💡

When using Giftship’s multiple shipping address process, you may want to add some additional code to your cart page to […]
Zac Fair   •   October 22, 2021

General Troubleshooting 💡

If something isn’t behaving quite as expected, this guide may be able to help solve some unexpected behaviour. Run the […]
Zac Fair   •   August 30, 2021

How to Disable the “gistToken” Attribute in the Additional Details of Your Orders 💡

In August 2021, Giftship included advanced feature usage tracking, allowing for quick insight in to usage statistics of various application […]
Zac Fair   •   August 4, 2021

Troubleshooting multi-address orders not splitting in to child orders 💡

If a multiple shipping address order has not split in your order list in Shopify, as outlined in the fulfilling […]
Zac Fair   •   July 16, 2020

Troubleshooting Delivery Date or Message Details Not Being Added 💡

If your business requires that a delivery date, or message be added for every order that comes through, but occasionally, […]
Zac Fair   •   December 21, 2020

Troubleshooting Shipping Rates Not Loading 💡

If during the multiple shipping address process, the shipping rates do not load, please review the below situations which could […]
Zac Fair   •   November 26, 2020

Troubleshooting the apps features not showing up 💡

If you have just installed Giftship, or have switched to a new theme, and Giftship’s features are not visible on […]
Zac Fair   •   November 24, 2020

Using “Buy Now” Button is Skipping Giftship’s Features 💡

The Buy Now button acts like a fast-track to the first step of the ordering process on your Shopify store. It takes […]
Gist Support   •   July 16, 2020