Troubleshooting Articles

General Troubleshooting 💡

If something isn’t behaving quite as expected, this guide may be able to help solve some unexpected behaviour. Run the […]
Zac Fair   •   August 30, 2021

Configuring Your Customer Account Page 💡

When using Giftship’s multiple shipping address process, you may want to add some additional code to your cart page to […]
Zac Fair   •   October 22, 2021

Troubleshooting Bundle Items Not Being Added to the Cart 💡

Using product bundles and box builders on your store can allow for quite flexible product arrangements, however, these types of […]
Zac Fair   •   November 5, 2021

Only Show Gift Messages on Shopify’s Packing Slip Template If They Are Present 💡

Adding a check to your Shopify Packing Slip template to only show gift message if they are added can be […]
Tim Rokeby-Thomas   •   December 3, 2021

Troubleshooting Conditional Logic 💡

When creating display rules to show and hide various inputs in your product option set, it can be difficult to […]
Zac Fair   •   March 10, 2022

Preventing Giftship’s Features from Being Removed from the Cart Page When Using The Prestige Theme 💡

The Prestige theme from Shopify triggers a full page re-render when the cart page is visited. This effectively removes any […]
Zac Fair   •   November 15, 2021

How to Disable the “gistToken” Attribute in the Additional Details of Your Orders 💡

In August 2021, Giftship included advanced feature usage tracking, allowing for quick insight in to usage statistics of various application […]
Zac Fair   •   August 4, 2021

Troubleshooting multi-address orders not splitting in to child orders 💡

If a multiple shipping address order has not split in your order list in Shopify, as outlined in the fulfilling […]
Zac Fair   •   July 16, 2020

Troubleshooting Delivery Date or Message Details Not Being Added 💡

If your business requires that a delivery date, or message be added for every order that comes through, but occasionally, […]
Zac Fair   •   December 21, 2020

Troubleshooting Shipping Rates Not Loading 💡

If during the multiple shipping address process, the shipping rates do not load, please review the below situations which could […]
Zac Fair   •   November 26, 2020

Troubleshooting the apps features not showing up 💡

If you have just installed Giftship, or have switched to a new theme, and Giftship’s features are not visible on […]
Zac Fair   •   November 24, 2020

Using “Buy Now” Button is Skipping Giftship’s Features 💡

The Buy Now button acts like a fast-track to the first step of the ordering process on your Shopify store. It takes […]
Gist Support   •   July 16, 2020