Troubleshooting Articles

Preventing Checkout Until Giftship Bundles are Loaded

In Giftship, bundled products can be set to add to the cart when a user navigates to the cart page. […]
jaysonbrown   •   February 22, 2024

General Troubleshooting

If something isn’t behaving quite as expected, this guide may be able to help solve some unexpected behaviour. Run the […]
Zac Fair   •   August 30, 2021

Configuring Your Customer Account Page

Notice: Applicable only to Classic customer accounts (e.g., shop theme) and not applicable to “New customer accounts.” When using Giftship’s […]
Zac Fair   •   October 22, 2021

Troubleshooting Bundle Items Not Being Added to the Cart

Using product bundles and box builders on your store can allow for quite flexible product arrangements, however, these types of […]
Zac Fair   •   November 5, 2021

Only Show Gift Messages on Shopify’s Packing Slip Template If They Are Present

Adding a check to your Shopify Packing Slip template to only show gift message if they are added can be […]
Tim Rokeby-Thomas   •   December 3, 2021

Troubleshooting Conditional Logic

When creating display rules to show and hide various inputs in your product option set, it can be difficult to […]
Zac Fair   •   March 10, 2022

Preventing Giftship’s Features from Being Removed from the Cart Page When Using The Prestige Theme

The Prestige theme from Shopify triggers a full page re-render when the cart page is visited. This effectively removes any […]
Zac Fair   •   November 15, 2021

How to Disable the “gistToken” Attribute in the Additional Details of Your Orders

In August 2021, Giftship included advanced feature usage tracking, allowing for quick insight in to usage statistics of various application […]
Zac Fair   •   August 4, 2021

Troubleshooting multi-address orders not splitting in to child orders 💡

If a multiple shipping address order has not split in your order list in Shopify, as outlined in the fulfilling […]
Zac Fair   •   July 16, 2020

Troubleshooting Required Delivery Date, Message, or Product Options Details Not Being Added 💡

If your business requires that a delivery date, message, or other information be added for every order that comes through, […]
Zac Fair   •   December 21, 2020

Troubleshooting Shipping Rates Not Loading 💡

If during the multiple shipping address process, the shipping rates do not load, please review the below situations which could […]
Zac Fair   •   November 26, 2020

Troubleshooting the apps features not showing up 💡

If you have just installed Giftship, or have switched to a new theme, and Giftship’s features are not visible on […]
Zac Fair   •   November 24, 2020

Using “Buy Now” Button is Skipping Giftship’s Features 💡

The Buy Now button acts like a fast-track to the first step of the ordering process on your Shopify store. It takes […]
Gist Support   •   July 16, 2020

Shopify Plus: Configuring Avalara to Honour Shopify’s Tax Settings

From my research, it is a known issue that some merchants may notice that taxes are being added to the […]
Zac Fair   •   March 14, 2023