Troubleshooting the apps features not showing up

If you have just installed Giftship, or have switched to a new theme, and Giftship’s features are not visible on the page – fear not! We can always get the application displaying as expected, however, sometimes, depending on how your theme works, some adjustments or additions need to be made to your theme files.

Depending on which feature is not appearing as expected, there are different steps that can be taken, which are outlined below.

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The first thing to check is that the app is enabled globally, along with the individual features that you want to use. The app is globally enabled by navigating to Shopify Admin -> Apps -> Giftship, and toggling the “Giftship is disabled” button to “enabled”. Each of the features can then be enabled in a similar fashion by navigating to their individual settings pages.

What to do if “Ship to multiple addresses” toggle is not visible

If you have enabled the shipping to multiple addresses feature, and it is still not visible on your site, there are a few possibilities that could be the cause of this.

  1. You are utilizing a “drawer” or “popup” style cart, instead of the full page cart.

    In this situation, you have three options:

    – Change your cart to a “page” style in your theme settings. This is normally accessible in the “customize” panel of your theme editor.

    – Initialize Giftship in your “drawer” style cart by following this article:
    https://docs.giftship.app/article/using-a-drawer-or-popup-cart-with-giftships-features/

    – Add a link directly to the multiple shipping address process, anywhere you like in your theme as follows:
    <a href="/a/gs/cart/">Ship to multiple addresses</a>

  2. There is an additional hidden cart form on your cart page.

    When Giftship inserts the multiple shipping address toggle into your theme, it looks for the first instance of the cart form, and inserts the toggle before the form. If you have an additional cart form, perhaps in your header, or a drawer, then the multi-address toggle will be inserted there.

    To resolve this, the easiest method would be to hard code the toggle switch into your cart page, following the below article:

    https://docs.giftship.app/article/change-the-location-of-the-ship-to-multiple-addresses-checkbox/

What to do if the apps features are not loading on the product pages

The first step in checking why the app is not showing up on your product pages is to make sure the feature is enabled, and configured to display on your product page. Many features in Giftship, including product options, popup upsells, and oneclick upsells have specific rules as to when they show up, based on the product page, or collection page you are on.

The standard datepicker, and message features have a single display option, to either show on the cart page, or on product pages.

If you have confirmed that the feature you are using is enabled, and configured to load on the product page, and they are still not showing up, it is likely that there is an additional product form somewhere on your page. This can sometimes cause Giftship to insert the features in to the wrong location.

The best way to resolve this issue would be to define specifically where Giftship loads by following the below article:

What to do if the apps features are not loading on the cart page

Just like when troubleshooting the app appearing on the product page, please ensure that you have enabled the feature in question, and it is configured to load on the cart page.

If the app is configured to display on the cart page, and you are still not seeing the features, one of the two following situations normally apply:

  1. You are utilizing a “drawer” or “popup” style cart, instead of the full page cart.

    In this situation, you have two options:

    – Change your cart to a “page” style in your theme settings. This is normally accessible in the “customize” panel of your theme editor.

    – Initialize Giftship in your “drawer” style cart by following this article:
    https://docs.giftship.app/article/using-a-drawer-or-popup-cart-with-giftships-features/


  2. There is an additional hidden cart form on your cart page.

    When Giftship inserts the gifting, upsell, and delivery date features into your site, it looks for the first instance of the cart form, and inserts the toggle before the checkout button. If you have an additional cart form, perhaps in your header, or a drawer, then the apps features will be initializes there.

    The best way to resolve this issue would be to define specifically where Giftship loads by following the below article:

    The best way to resolve this issue would be to define specifically where Giftship loads by following the below article:

    https://docs.giftship.app/article/change-the-location-of-gifthships-features/

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