Troubleshooting Missing Shipping Rates with Multiple Shipping

When a customer visits the shipping rates page, Giftship queries Shopify’s Shipping Rates API for each destination.

Whether you’re using Shopify’s native shipping rate editor or a third-party app, the API will return all available rates based on the customer’s address and the products in the cart.

Troubleshoot by Creating a Flat Rate
If no rates are returned, try setting up a temporary flat rate (e.g., $100) to test:

• In Shopify, go to Settings > Shipping and delivery, then create a flat rate for the country in question.
• Change the quantity in the cart to clear Shopify’s cache.
• Refresh the page and check if the flat rate appears.

Conclusion
If no rates are returned after creating a flat rate, contact us at support@gist-apps.com. Be sure to include your Shopify store URL, a screenshot of the shipping address, and the products in question so our team can investigate further.