Support Article: Send One Shipping Confirmation Email for Multi-Address Orders

Overview

When a multi-address order ships, each recipient’s item fulfills as its own child order in Shopify. Rather than your customer receiving a separate shipping notification for every recipient, Giftship can send one combined shipping confirmation email — with tracking links and details like gift messages for every recipient included.

How to send it

Send this once every child order under a parent multi-address order has been fulfilled.

1. Visit the Giftship dashboard and scroll down to the Orders tab.
2. Open the multi-address orders panel.
3. Find the parent multi-address order.
4. Click the Actions dropdown and choose Send Shipping Confirmation.
5. Preview the email.
6. Click Send.

Your customer receives a single email covering every recipient’s tracking information and gift message — nothing piecemeal, and nothing for you to assemble manually.

FAQ

When should I send this? After all child orders tied to the parent order have shipped and been marked fulfilled — the confirmation is meant to summarize the complete shipment, not a partial one.

What does the customer see in the email? Tracking links and gift message details for every recipient in the order, combined into one message.

Does this replace Shopify’s normal shipping notifications? It’s sent in addition, as a single combined summary — check the Preview step before sending to confirm exactly what your customer will see.