Multi-Address Shipping Confirmation Email – Shopify Flow
When a customer places a multi-address order, Shopify sends a separate shipping notification for each child order as it’s fulfilled. Giftship’s Shopify Flow template replaces those separate emails with a single, comprehensive tracking email sent once every address has shipped.
1) Install Shopify Flow
If you haven’t already, install the free Shopify Flow app from the Shopify App Store.
2) Use Giftship’s pre-built Flow template
- Open Shopify Flow and go to Browse templates
- Sort by Installed apps, then select Giftship
- Choose the template “Send multi-address tracking email when all orders are fulfilled” — it automatically sends a comprehensive multi-address tracking email to the customer once all child orders have been fulfilled
3) Review the workflow
The template builds a workflow with the following steps:
- Trigger — Order fulfilled: starts the workflow whenever an order is fulfilled
- Get order data: looks up the related orders from the multi-address group, sorted by creation date
- Run code: checks whether every order in the group has now been fulfilled
- Condition — Run code should send is equal to true: only continues if all orders are fulfilled
- Action — Send multi-address shipping confirmation email: runs on the “True” branch and sends the customer one combined email with tracking for all addresses
4) Configure the email template
Preview and configure the wording and design of the confirmation email from within the Giftship dashboard, rather than in Shopify Flow.
5) Turn on the workflow
Once turned on, the customer will receive one shipping confirmation email covering every address in their order, sent after the last shipment is fulfilled.
Because Shopify still sends its own default shipping notification for each child order, use this template together with Prevent Multiple Emails from Being Sent when Shipping to Multiple Addresses to turn off those individual per-address notifications, so the customer only receives the one combined email.
Sending it manually instead
If you’d rather send the combined confirmation on a case-by-case basis instead of automating it with Shopify Flow, you can trigger the same email manually:
- In the Giftship dashboard, go to the Orders tab and open the multi-address orders panel
- Find the parent order
- From the Actions dropdown, select “Send Shipping Confirmation“
- Preview the email, then send it
Only send it once every child order in the group has shipped — sending it while some addresses are still unfulfilled will leave those recipients without tracking info in the email.
FAQ
When should the email be sent?
After all child orders in the group have been fulfilled — not for partial shipments.
What does the customer receive?
One email with tracking links and gift message details for every recipient in the order, instead of a separate email per address.
Does this replace Shopify’s shipping notifications?
No — Shopify still sends its own notification for each child order unless you turn those off. This email is a consolidated summary in addition to (or, once those are disabled, in place of) Shopify’s default notifications.